Shipping policy
Last Updated: January 2, 2026
Tenza aims to provide a seamless shopping experience with fast and reliable shipping. Below are the details of our shipping process.
Processing Time
- Order Cutoff Time: 6:00 PM (Eastern Standard Time)
- Order Handling Time: 2-3 business days (Monday - Friday)
Shipping Rates & Methods
-
Standard Shipping (3-4 business days): Free on orders $40+
- Standard Shipping (3-4 business days): $8 on orders under $40
- Express Shipping (1-2 business days): $80
Shipping Destinations
We currently ship to all 50 states in the USA.
Estimated Delivery Times
Shipping times only. Order processing times are not included.
- Economy Shipping: 5-8 business days
- Standard Shipping: 3-4 business days
- Express Shipping: 1-2 business days
Order Tracking
Customers receive a tracking number via email once their order ships.
To check your order status, email us at info@tenza.com or start a chat on our website.
Lost, Stolen, or Delayed Packages
If your package is lost, delayed, or stolen after delivery, we will replace your order at no cost and file a claim with the carrier.
Returns & Exchanges
- We offer free returns within 30 days of delivery, no questions asked.
- Return shipping costs are covered by Tenza.
- For details, see our Return Policy.
Need Assistance?
For any questions about our shipping policy, contact us at info@tenza.com.