Contact information

Last Updated: March 1, 2025

At Tenza, we believe in clear and open communication. Whether you have questions about an order, need assistance with a return, or want to learn more about our products, we’re here to help.

How to Contact Us

We offer multiple ways for you to reach out:

Customer Support Hours

Our support team is available during the following hours:

  • Live Chat: 8:00 AM – 10:00 PM (EST), Daily
  • Phone Support: Monday – Friday, 9:00 AM – 5:00 PM (EST)
  • Email: We respond within 1-2 business days

Response Time

  • Emails & Contact Form Requests: Typically within 1-2 business days
  • Live Chat: Usually within a few minutes during available hours
  • Phone Calls: If we are unavailable, please leave a message, and we will return your call within one business day

Mailing Address for Returns

For return requests, please review our Return Policy before sending items back.

Returns Address:

685 Redna Terrace, Cincinnati, OH 45215