Refund policy

Last Updated: February 21, 2025

At Tenza, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer free returns within 30 days.

How to Start a Return

To initiate a return, email us at info@tenzahome.com with your order details. We will provide a prepaid return shipping label and instructions on how to send your item back.

Eligibility for Returns

• Items must be returned in their original condition.
• Proof of purchase is required (order confirmation email or order number).

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us immediately with photos of:

• The item
• The packaging
• The shipping label

We will replace your item at no cost and file a claim with the carrier.

Exchanges

If you would like to exchange an item, return it using our free return process and place a new order for the desired item.

Refunds & Processing Time

We aim to process refunds on the same day we receive the return. However, please allow up to 5 business days for processing in case of delays. You will receive a refund notification via your provided contact method (email or phone).

Please note that your bank or payment provider may take additional time to process the refund after it has been issued.

Shipping Costs for Returns

All returns are free. We cover the return shipping cost.

For any questions, contact us at info@tenzahome.com.

No returns on custom orders

Custom Orders: All custom and made-to-order items are final sale and not eligible for returns. Please review specifications carefully before placing your order.